We Passed our ISO9001 Certification for Another Year!

Just when we thought that things could not get any busier here at Fulcher Edwards, with a key member of staff away on holiday, we had a visit from the audit people who were here to check on our quality standards. It was all hands on deck to get through the audit which we are pleased to report we passed with flying colours! This plays testament to our ability to manage changing tasks in a time pressured environment and demonstrates our ability to deliver top quality service and workmanship at all times.

We always say we work best under pressure and with this visit, we certainly put what we say into practice. For those who are not familiar with what the ISO9001 is, in a nutshell it is a quality management standard. In order to gain the ISO9001 standard, we are audited once a year to ensure our systems are working.

When the auditor visits, they look to see essentially how we meet customer expectations and needs. As you would imagine this does go somewhat further than demonstrating we hold the necessary documentation and qualifications to go out and do our job and being recommended very nicely by customers – as much as we do love that of course. Obtaining the ISO9001 requires us having to demonstrate the systems we put into place to ensure that we meet and exceed each and every customers needs and expectations. It involves us having a set of clearly defined targets which ensure that we serve the people of London better than anyone else. It means our well trained electricians are able to serve the needs of our customers with knowledge and empowerment – they know exactly how is expected of them and how our company works. We have always had excellent relationships with all our electricians and office staff, and we believe holding the ISO9001 accreditation, contributes greatly to this as well as ensuring our customer confidence and satisfaction.

How many times have you contacted a company where no one knows what is going on. You find yourself repeating yourself time and time again and even the staff are confused over who should be doing what. We are proud to say that this scenario doesn’t happen here at Fulcher Edwards and we believe that our ISO9001 is proof to our customers that we are different here, that you, the customer can confidently leave us to get on with it, you will not suffer from poor, inappropriate work. Work will be finished on time to a consistently high manner and to your exact specification.

Additionally, because we all sing from the same song sheet here at Fulcher Edwards, you'll find that we're all very friendly and professional. You won't find us scratching our heads and disappearing every 5 minutes which leads to lost time on jobs, you can be confident that when we come and carry out electrical work for you, that every minute is accounted for. One of our much used sayings here is 'you can get a lot done in 1 hour' and it is true thanks to our systems and procedures we have in place to ensure our customers are treated fairly and receive great value for money.

So with our ISO9001 awarded to us for another year are we going to sit back and bask in our glory? Of course not, we're already working on improving what we offer to you even more. There is always more to be done here. High standards of electrical work, excellent customer service, brilliant staff makes us who we are and we are not only proud of our qualities, we're confident enough to believe they're award winning and we have proven this once again by passing our ISO9001 for another year.